Springboard - Springboard intermittent access issues – Incident details

PeopleScout has worked closely with our data hosting provider. A new primary link has been provisioned and the faulty link has been decomissioned. This work was completed on Saturday 19 September.

PeopleScout has continued monitoring of this issue, working with our hosted service provider on a regular basis. No further stability issues have occurred since September 4. Works will be undertaken on networking infrastructure on Saturday 19 September to provide additional stability and redundancy. Following this works and monitoring, monitoring of this incident will be closed.

Springboard has been stable since 11am with no further indications of instability. PeopleScout engineers has been in direct discussions with our hosted data centre provider. A series of short term actions have been undertaken to ensure stability. Further reviews and actions will be taking place over the coming days to ensure longer term stability of network services is ensured following two instances of instability in the past 4 weeks. PeopleScout will keep this incident in monitoring, with further updates to be provided over the coming days.

PeopleScout is continuing to investigate network instability with our data centre provider. We will provide a further update in the next 30 minutes

Springboard is currently experiencing intermittent access issues from public networks. At this early stage, it appears to be an re-occurence of the issue with our Private Cloud datacentre hosted provider from yesteday. Engineers are working with our hosted provider now. We will provide an update in 30 minutes.

All, Access to Springboard platforms has stabilised following action taken by our hosted service provider. We are continuing discussions with provider to ensure stability remains, and whilst they investigate root causes. We are continuing to monitor for further issues, however at this point access to all systems is stable.

We are continuing to investigate this issue.